My broker went the extra mile… even when I was miles away!

As a snowbird, I enjoy spending my summers in Canada and my winters in Florida. Every year, I adjust my insurance policies to make sure I remain properly covered. One year, I unknowingly left an outstanding balance with the insurance company.

My broker had been notified by the insurance company and had been trying to contact me to no avail – I hadn’t left my Florida contact information. Under normal circumstances my policy would have been cancelled and my property would have been at risk.

When I returned home in the spring, I found out what had happened and panicked! Then I found out that because of my broker knew me well, they vouched for me and had the company grant me a short extension to ensure that there was no interruption in coverage. I now provide multiple points of contact in my file. I love that my broker went the extra mile, even when I was miles away!

bumper stumpers.

My car got hit in a parking lot and the person who hit me was difficult to deal with. I contacted my broker who took the time to listen to me and explain all of my options; how each option would affect myself and the other party; and the steps required in each scenario.

Based on my broker's advice, filing a collision report and making a claim made the most sense. My broker made sure everything went smoothly from here – she set up my appointment with an adjuster and took care of all of the paperwork, so I could focus on the rest of my life.

This could have been a nightmare of stress and red tape if I hadn’t had trusted the advice from my broker. I now have confidence knowing I have made an informed decision and that my broker was there for me when I needed her, always with my best interests at heart.

up in smoke.

It was a day I’ll never forget, for all of the wrong reasons. My business lost everything to a fire. It was a construction business that my father helped build and the entire shop was leveled - all of my tools and all of my records were lost and I was devastated.

Before I could fully process what was happening, I received a call from my insurance broker. He had heard about a fire and knew it was my property, so he was calling to check in. He dropped everything to be by my side and put my mind at ease. He calls himself an insurance broker, but I think he’s part therapist. It was in those moments that I started to see a glimmer of hope – I knew it wouldn’t be easy, but that it would be ok.

As a businessman himself, my broker knew that my business had to go on. As a construction company we take great pride in our work and it was important to us that we be able to build the new shop ourselves. He helped us navigate the complicated process and paperwork to quote on my own project. In the meantime, he helped us with coverage for renting a temporary location.

This is where an insurance broker provides real value. He liaised with the insurance company to expedite the process and ensure that the claim was fully covered. Above and beyond that, they were there in my corner through the entire ordeal to help me pick up the pieces of my life and my business.